BPO Training

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Rs.9,999.00
BPO Training

BPO (Inbound/Outbound Training)

This training program is focused on such vital areas as increasing employee engagement, optimizing operations, improving service levels, and raising the overall value of the BPO. We are aiding BPO professionals in accomplishing much-needed BPO management skills   and knowledge with this training program and we are continuously updating our training program to match with the pace and challenges of the industry.

Course Extract

Level Intermediate
Pre-Requisites
No of Students Per Batch 10-12 Students
Technologies/Tools
Projects 2
Job/Career/Resume Advice Yes
Certificate Yes, Ruhanix Certificate on completion of projects and assignments
Key Highlights

Course Features

  • Lectures 65
  • Quizzes 0
  • Duration 20 hours
  • Skill level Intermediate
  • Language English
  • Students 10
  • Assessments Self

  • Course Outline 0/2

    What’s Missing in Telephone Communications?

    • Lecture 1.1 It’s Not What You Say; It’s How You Say It Locked 0m
    • Lecture 1.2 In the Absence of Body Language Locked 0m

  • Course Outline 0/2

    Verbal Communications Techniques

    • Lecture 2.1 Being Yourself and Sounding Your Best Locked 0m
    • Lecture 2.2 A Service Image Locked 0m

  • Course Outline 0/2

    Who are Your Customers?

    • Lecture 3.1 Define the Customer & Client Locked 0m
    • Lecture 3.2 About Relationships Locked 0m

  • Course Outline 0/2

    To Serve & Delight

    • Lecture 4.1 What You Say and What it Means Locked 0m
    • Lecture 4.2 Planning the Ideal Answer Locked 0m

  • Course Outline 0/2

    Did You Hear Me?

    • Lecture 5.1 Listening Skills Locked 0m
    • Lecture 5.2 The Mission: To Listen Locked 0m

  • Course Outline 0/2

    Asking the Right Questions

    • Lecture 6.1 Open Questions vs. Closed Questions Locked 0m
    • Lecture 6.2 Probing Techniques Locked 0m

  • Course Outline 0/3

    Saying No

    • Lecture 7.1 When We Say “No Locked 0m
    • Lecture 7.2 Delivering Bad News Locked 0m
    • Lecture 7.3 Debrief Locked 0m

  • Course Outline 0/2

    Sales by Phone

    • Lecture 8.1 Benefits of Telemarketing Locked 0m
    • Lecture 8.2 Rapport Building Locked 0m

  • Course Outline 0/2

    Taking Messages

    • Lecture 9.1 Pen in Hand Locked 0m
    • Lecture 9.2 Effective Messages Locked 0m

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    Staying Out of Voice Mail Jail

    • Lecture 10.1 Voice Mail Etiquette Locked 0m
    • Lecture 10.2 Debrief Locked 0m

  • Course Outline 0/4

    Closing Down the Voice

    • Lecture 11.1 Hyoid Limbering Locked 0m
    • Lecture 11.2 Hum Locked 0m
    • Lecture 11.3 Sighing Locked 0m
    • Lecture 11.4 The Diaphragmatic Breath Locked 0m

  • Course Outline 0/2

    Cold & Warm Calls

    • Lecture 12.1 The Cold Call Locked 0m
    • Lecture 12.2 The Warm Call Locked 0m

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    Developing a Script

    • Lecture 13.1 Scripting Techniques Locked 0m
    • Lecture 13.2 Sample Script Locked 0m

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    Perfecting the Script

    • Lecture 14.1 Making the Script Yours Locked 0m
    • Lecture 14.2 Using Cheat Sheets Locked 0m

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    Going Above & Beyond

    • Lecture 15.1 Fifteen Techniques for CCA Success Locked 0m
    • Lecture 15.2 Debrief Locked 0m
    • Lecture 15.3 Customize Your Service Locked 0m

  • Course Outline 0/2

    Handling Objections

    • Lecture 16.1 I Object! Locked 0m
    • Lecture 16.2 Debrief Locked 0m

  • Course Outline 0/2

    Closing the Sale

    • Lecture 17.1 The Closing Phrase Locked 0m
    • Lecture 17.2 Debrief Locked 0m

  • Course Outline 0/2

    Feelings

    • Lecture 18.1 Feels Like a Winner! Locked 0m
    • Lecture 18.2 Presentations Locked 0m

  • Course Outline 0/2

    Changes in the Customer

    • Lecture 19.1 The Changing Customer Locked 0m
    • Lecture 19.2 What the Customer Wants Locked 0m

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    Negotiation Techniques

    • Lecture 20.1 Mastering Negotiation Skills Locked 0m
    • Lecture 20.2 Practicing Negotiation Locked 0m

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    It’s More Than Just a Phase

    • Lecture 21.1 Phases of Negotiation Locked 0m
    • Lecture 21.2 Negotiation Made Easier Locked 0m
    • Lecture 21.3 Debrief Locked 0m

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    High Impact Moments

    • Lecture 22.1 Make it Count Locked 0m
    • Lecture 22.2 Creating Case Studies Locked 0m
    • Lecture 22.3 Presenting Real Life! Locked 0m

  • Course Outline 0/4

    Tips for Challenging Callers

    • Lecture 23.1 Tips and Tricks Locked 0m
    • Lecture 23.2 Caller Behaviors Locked 0m
    • Lecture 23.3 Debrief Locked 0m
    • Lecture 23.4 Up the Mountain Locked 0m

  • Course Outline 0/2

    Dealing with Difficult Customers

    • Lecture 24.1 Dealing with Problems Locked 0m
    • Lecture 24.2 Dealing with Vulgarity Locked 0m

  • Course Outline 0/2

    Phone Tag & Getting the Call Back

    • Lecture 25.1 Phone Tag Locked 0m
    • Lecture 25.2 Following Up Locked 0m

  • Course Outline 0/2

    This is My Mentor

    • Lecture 26.1 Case Study Locked 0m
    • Lecture 26.2 Debrief Locked 0m

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    Stress Busting

    • Lecture 27.1 Stress Busting Card Game Locked 0m
    • Lecture 27.2 Managing Your Day Locked 0m

  • Course Outline 0/3

    News from Within

    • Lecture 28.1 Management Reports Locked 0m
    • Lecture 28.2 Pre-Assignment Review Locked 0m
    • Lecture 28.3 CCA Reports Locked 0m

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